We accept returns on full priced web boutique items postmarked back to us within 30 days of purchase EXCEPT customized products, wedding and/or elopement products, rentals, and sale items. Returned items must be unused, undamaged, unmarked and in their original packaging for us to process a return. We DO NOT accept returns on custom products, wedding and/or elopement products, rentals, and sale items.

The customer is responsible for shipping costs associated with returns. When returning an item, we recommend that you you use registered mail in case of issues in transit. The customer assumes any risk of loss, theft or damaged goods during transit and we advise you take out insurance with your postal carrier. Love & Lilacs Boutique will not be responsible for parcels lost or damaged in transit.

Once the item is received, the return will be processed within 3-5 business days and a store credit will be emailed to you. Note that original shipping fees will not be included in the credit. 

Store credit voucher codes will be valid for one (1) year from the date of issue.

Note, unfortunately we do not offer "Change Of Mind" returns or exchanges on sale items or the following ineligible items:

• All forms of clearance stock;
• Personalised, custom, or "Made to Order" items;
• Gift Cards

Please contact us HERE to request a return/exchange or if you have any questions on our Returns Policy. 

SHOP PAY RETURNS

Any returns processed by SHOP PAY online are eligible for a store credit or exchange only. Any remaining payments outstanding with SHOP PAY will continue to be deducted from your allocated bank institute by SHOP PAY. You will be then issued with a store credit for the full amount originally purchased.