Because all floral pieces are provided on a rental basis and collected following the event, refunds are limited and subject to the terms below.

Order Cancellations

For cancellations made more than 90 days prior to the scheduled event date, any payments received beyond the non-refundable retainer may be returned. Payment processing charges and other non-recoverable transaction fees will not be refunded.

Cancellations submitted within 90 days of the event date are considered final and are not eligible for reimbursement of any amounts paid.

Damaged or Missing Inventory

Clients are responsible for any rented items that are lost, stolen, damaged, or returned in unsatisfactory condition. Applicable replacement or repair charges are outlined in our Terms of Service and are separate from any refund considerations.

Unused Rentals

No credits, refunds, or partial reimbursements will be issued for rental items that go unused during the event, including situations involving venue restrictions, weather conditions, schedule changes, guest count adjustments, or other changes to event plans.

Venue & Event Responsibility

It is the client’s responsibility to confirm that all rented floral pieces, installations, arches, meadows, pedestals, and décor items are permitted by the venue and can be safely delivered, moved into, assembled within, and accommodated inside the event space. Clients are also responsible for ensuring adequate space, access, setup timing, and appropriate environmental conditions for all rentals.

For outdoor events or events affected by weather conditions, clients are responsible for arranging a suitable backup plan or alternate covered location in the event of rain, wind, extreme temperatures, smoke, or other inclement weather conditions that may impact setup, safety, or the integrity of the rental items.