rentals

How do I rent the arches and backdrops?

See the full rental instructions here. If you have further questions, don't hesitate to reach out to us via the contact page or email us at loveandlilacsboutique@gmail.com

What is included in my rental?

Included in your rental package:

  • Your selected Wedding Arch or Backdrop
  • Consultation and design
  • One mockup upon design completion. If you require additional mockups a fee may apply.
  • As many florals as required to get the look you want for your wedding day arch - see Terms & Conditions
  • Free delivery within 35km of our Edson or Edmonton warehouses
  • Free setup at your venue

How does the custom design process work?

Upon checkout you will be asked to include your phone number and email. Please fill it out accurately so we can contact you to book your design consult. We will use your ideas and inspiration to design the perfect arch for your wedding. We will create one mockup of your arch to view prior to your event. If you wish to see additional mockups of your arch a fee may apply.

Can I see a mockup of my custom wedding arch?

Yes! ONE mockup is included in your rental. Small changes to the design mockup (ie. adding or taking away a few flowers) are possible upon completion of the mockup and are included in the price of the rental. If additional mockups are required (ie. where large changes to the mockup are necessary), a fee of $150 may apply if additional time, design, and setup is required.

Do you offer free delivery on rentals?

Yes, we offer free delivery up to 35km away from our Edson or Edmonton warehouses. Beyond 35km from our warehouse we charge $0.40 per km for the remaining delivery distance.

Can I pick up and drop off my rental?

No. Due to insurance, the size of the arches, and the delicate nature of our flowers we cannot allow clients to transport our arches and backdrops. We offer free delivery up to 35km away from our warehouse and we charge $0.40/km thereafter.

Where do you deliver rentals?

We deliver rentals anywhere in the province of Alberta. Delivery is free up to 35km from our warehouse and we charge $0.40/km thereafter. Additional delivery fees may apply for rentals that are remote or require additional work and time from our florists and movers. Send us an enquiry for an accurate estimate.

I have more questions about renting

First, view our Rental Instructions. If you have questions please don't hesitate to reach out to us via the CONTACT page or email us at loveandlilacsboutique@gmail.com

When you receive your flowers

How are the florals packaged for shipment?

Due to the delicate nature of the florals, we use secure packaging that minimizes movement and protects the flowers from impact during shipment.

Will my florals require setup?

Bridal party florals as well as centrepieces and bar top florals are ready to display right out of the box. Just fluff your arrangement slightly and you're set. Larger arrangements don't usually require setup unless they are especially large. Instructions are included if setup is required.

how do i care for my new arrangement?

Our faux florals do not require water or sunlight, unlike live plants. However, dust and debris may settle on your flowers over time. If this occurs, simply use a blow dryer on a low, cool setting to gently blow away dust and debris from the petals. Do NOT use water to clean your flowers as this can cause damage.

our forever flowers

Do the flowers look and feel real?

Yes! We hand select every flower stem to be as true-to-life as it gets. When available, we prefer to use real-touch florals in our arrangements for the most lifelike presentation and feel.

are the flowers water-resistant?

No, our florals are not water-resistant. Exposing silk flowers to water may cause the colors to bleed or cause water damage.

are the flowers heat/fire resistant?

No, our forever florals are not heat or fire-resistant. Exposing our forever florals to heat or flame could result in damage.

policies

What is your return policy?

We accept returns on full priced web boutique items postmarked back to us within 30 days of purchase EXCEPT customized products, wedding and/or elopement products, rentals, and sale items. Returned items must be unused, undamaged, unmarked and in their original packaging for us to process a return. We DO NOT accept returns on custom products, wedding and/or elopement products, rentals, and sale items.

The customer is responsible for shipping costs associated with returns. When returning an item, we recommend that you you use registered mail in case of issues in transit. The customer assumes any risk of loss, theft or damaged goods during transit and we advise you take out insurance with your postal carrier. Love & Lilacs Boutique will not be responsible for parcels lost or damaged in transit.

Once the item is received, the return will be processed within 3-5 business days and a store credit will be emailed to you. Note that original shipping fees will not be included in the credit. 

Store credit voucher codes will be valid for one (1) year from the date of issue.

Note, unfortunately we do not offer "Change Of Mind" returns or exchanges on sale items or the following ineligible items:

  • All forms of clearance stock;
  • All personalized, custom, or "Made to Order" items;
  • All wedding products
  • All elopement products
  • All rental products
  • Gift Cards

Please contact us HERE to request a return/exchange or if you have any questions on our Returns Policy. 

SHOP PAY RETURNS

Any returns processed by SHOP PAY online are eligible for a store credit or exchange only. Any remaining payments outstanding with SHOP PAY will continue to be deducted from your allocated bank institute by SHOP PAY. You will be then issued with a store credit for the full amount originally purchased.

What is your shipping policy

Shipping costs for online orders (not applicable to wedding bookings or rentals):

We offer FREE* shipping for online boutique orders over $100 within Canada.

**Please note a shipping fee may still apply for some orders being sent to remote or regional areas/those with less regular shipment runs reflective of excess postage surcharges passed on by our courier service. In these rare circumstances where excess freight fees apply, we will contact you prior to the order being dispatched to discuss this. 

 

Delivery times for online orders (not applicable to wedding bookings or rentals):

We ship your purchase within 3-5 business days of completion of your made-to-order item. Note that made-to-order items may take up to 10 business days to prepare for shipment. Please take note if any item in your order is being sold on pre-order or during sale periods.

Estimated delivery after your item has been shipped is 2 - 10 business days, depending on your location. Regional and remote areas have a longer delivery time of up to 14 business days.

We will generally send orders with "Authority to leave" selected on default so please let us know if you would prefer signature on delivery. 

 

Wedding Bookings:

The shipping fees and delivery times above are only relevant for sales through our online boutique. For wedding and rental clients, these matters will be discussed and explained as part of our quotation process.

 

What if there is a problem with my order?

ITEMS DAMAGED IN TRANIST

While we take extra special care when packaging your orders, sometimes things can still (albeit very rarely!) get damaged in transit. If your order does arrive damaged, please don't worry! Just email us with details and photos of the damaged item and we will either process a refund or send out a replacement (at our discretion dependent on the circumstances etc.) as soon as possible.

If you have any concerns about your order, please reach out to us via the contact us page.