Frequently asked questions
rental process
How do your floral rentals work?
How Do Floral Rentals Work?
Renting with Love & Lilacs Boutique is designed to be simple, stress-free, and beautiful from start to finish.
1. Choose Your Collection
Browse our floral collections and select the package that best suits your wedding day. Each collection is thoughtfully designed to create a cohesive, luxury floral experience throughout your event.
2. Reserve Your Date
A 30% non-refundable retainer secures your wedding date and floral inventory. Because our collections are reserved exclusively for each event, availability is limited and dates are booked on a first-come, first-served basis.
3. Personalize Your Experience
Depending on your package, we may offer a consultation to discuss your wedding details, colour palette, venue logistics, and styling preferences to ensure your florals complement your vision beautifully.
4. Delivery & Setup
For eligible packages, we provide white-glove delivery, professional installation, styling, coordination with your venue or planner, and takedown. Select packages may also be available for direct delivery or shipping, depending on your location.
5. Enjoy Your Wedding Day
Our premium real-touch florals are designed to look stunning in person and photograph beautifully throughout your celebration. Unlike fresh flowers, they remain flawless from the first photo to the last dance.
6. We Handle the Return
If your package includes white-glove service, we return after your event to collect the florals. For shipped or delivered rentals, simply follow the provided return instructions and we’ll take care of the rest.
A Few Important Notes
- All florals remain the property of Love & Lilacs Boutique and are rented for temporary use only.
- Clients are responsible for ensuring rental items are protected from damage, theft, and misuse during the rental period.
- Clients are responsible for confirming that rental items can be accommodated within their venue, ceremony space, and weather contingency plans.
- Rental florals must not be altered, disassembled, or relocated without prior approval.
- Lost, stolen, or damaged items may be subject to replacement fees.
The result? A fully styled, luxury floral experience without the cost, waste, or stress of purchasing and storing large floral installations after your wedding.
Is there a minimum custom rental order amount?
Yes. Custom floral collections start at $500.
Do you create custom arrangements for rent?
Yes, we do currently provide the option of custom arrangement rentals. Coordinated rental packages start at $1695. Send us an enquiry here.
Can I request changes to existing floral rental items?
For existing items, additional floral stems can be added to reflect your colour palette (+$). Existing flowers cannot be removed.
Can I change my order?
Yes! We understand wedding plans can change. Order changes may be requested before your final payment is due, subject to availability and scheduling.
We can often accommodate additions, upgrades, quantity adjustments, and event detail updates. However, changes requested closer to your wedding date may be limited.
Please contact us as soon as possible if you’d like to make a change. Approved changes may result in an updated invoice, and reductions or cancellations may not be eligible for a refund. ✨
Can I view the arrangements in person prior to rental purchase?
Yes. We are available by appointment only for collection viewings at our home studio in Edson, AB. Please send us an email at loveandlilacsboutique@gmail.com to schedule a viewing.
Is there a contract to sign for my rental?
Yes. All rentals require acceptance of our Rental Agreement and Terms of Service at checkout before your booking is confirmed.
Once you place your order, we will email you with confirmation of your booking within 1-3 business days. If you require additional custom work or services, these will be discussed at this time.
The agreement outlines important details including payment terms, cancellation policies, delivery and return procedures, damage responsibility, and rental item care. This helps ensure a smooth experience and protects both you and Love & Lilacs Boutique.
If you have any questions about the agreement, we’re happy to walk you through it before booking. Just send us an email at loveandlilacsboutique@gmail.com if you require assistance.
is my wedding date available?
You can check availability instantly using the rental calendar on the checkout process of the rental package you have selected. Simply select your desired wedding date, and the calendar will show whether the collection is available for your event.
If your date is available, we recommend reserving as soon as possible. Our floral collections have limited inventory and bookings are accepted on a first-come, first-served basis. Your date is secured once your reservation and required retainer are received. ✨
What is your cancellation policy?
All bookings require a 30% non-refundable retainer to reserve your wedding date and floral inventory.
If you cancel more than 90 days before your event, any payments made beyond the 30% retainer may be eligible for a refund. Cancellations within 90 days of the event date are non-refundable, as your inventory has been reserved exclusively for your wedding.
If your event date changes, please contact us as soon as possible. We will do our best to accommodate the new date, subject to availability.
For complete details, please refer to our Rental Agreement and Terms of Service. ✨
What Happens If a Rental Item Is Damaged, Lost, or Stolen?
All rental items remain the property of Love & Lilacs Boutique throughout the rental period. Clients are responsible for ensuring rental items are protected from damage, loss, theft, and misuse from the time they are received until they are returned or collected.
If a rental item is damaged beyond repair, lost, or stolen, replacement fees may apply. We understand accidents can happen and will always work with clients fairly to assess the situation and determine any applicable charges.
How does delivery/return of rentals work?
All wedding party floral packages include shipping to you via same-day carrier freight on the business day prior to your event. Return pickup is arranged with you for the next business day after your event.
All arch/ceremony & reception packages include delivery (within 100km of Edson, AB), setup and installation at your venue, and teardown at 9pm. Venues beyond 100km of Edson may incur additional charges. See selected package for details.
Our packages include delivery within 200km of Edson, Alberta. Addresses beyond 200km may incur additional fees that will be discussed at booking confirmation.
This process is designed to make elevated wedding florals accessible across Alberta while keeping setup simple and stress-free.
Where do you deliver to?
All packages include delivery within 100 km of Edson, Alberta. For events located beyond km, or with additional shipping or delivery challenges, additional delivery fees may apply. See packages for details. Any applicable charges will be discussed and confirmed with you prior to confirmation of your booking. If your wedding is outside of Alberta please send us an enquiry and we will provide you with a delivery quote.
Can the floral rentals be used outdoors?
Yes. You must have a plan in place for inclement weather for your event in case of rain, snow, extreme heat, etc.
How far in advance should i book?
We recommend booking as soon as you've secured your wedding date and venue. Popular dates, especially during peak wedding season, can book months in advance and availability is offered on a first-come, first-served basis.
While we are happy to accommodate last-minute bookings, availability cannot be guaranteed. To ensure your preferred collection and event date are available, we encourage booking as early as possible.
Not ready to commit? Feel free to reach out with your wedding date and we'll be happy to confirm current availability.
Rental Collections
What is included?
What is included with my rental package?
Each collection includes a different combination of floral pieces, which are listed in the product description for that package. Depending on the collection selected, your package may include personal flowers, ceremony florals, reception florals, or a combination of all three. Floral vessels and arches are included in the package as indicated.
Pedestals, stands, candles & candlesticks, and tableware are not included unless indicated on the product page.
Every collection is professionally designed to create a cohesive, elevated look throughout your wedding day. The exact quantities and included items can be found on the individual product page before booking.
If you're unsure which collection best suits your wedding, we're happy to help you compare options and find the right fit.
Can I customize a collection?
Can I customize a collection?
It depends on the collection.
Our signature rental collections, such as the Blue & White Collection, are pre-designed and rented as shown. This allows us to maintain a consistent luxury look while keeping costs significantly lower than fully custom florals. Additional pieces may be added to your package, and in some cases we may be able to incorporate additional stems within the existing colour palette to better suit your vision.
For couples looking for a completely personalized floral design, we also offer custom floral collections. These collections are designed specifically for your wedding and provide greater flexibility in flower selection, colour palette, and overall styling. A design consultation and custom design fee may apply.
If you're unsure which option is right for your wedding, we'd be happy to discuss your vision and recommend the best fit.
Can I add extras to my rental package?
Yes. Add-ons are available for selection during the checkout process. If you wish to add-on custom items, please add a comment in the provided box at checkout and we will discuss your custom add-ons at booking confirmation.
Can I request changes to existing floral rental items?
We may be able to incorporate additional flowers within the existing colour palette to better suit your vision (+$). Existing flowers cannot be removed.
Can I mix items from different collections?
In most cases, our collections are designed to be rented as complete, cohesive designs and are not intended to be mixed with pieces from other collections. This helps ensure a polished, professionally curated look throughout your wedding day. Our packages are not intended to be separated or rented out individually.
If you're interested in combining elements from multiple collections, please contact us before booking. Depending on availability, event size, and design compatibility, we may be able to recommend a custom solution that better suits your vision.
The Florals
what is your Design Style?
Our design style is modern, sculptural, and editorial. We focus on creating floral environments that feel realistic, intentional, cohesive, and visually refined rather than overly traditional or crowded.
Each collection is built around shape, proportion, colour balance, and spatial composition - erring toward natural floral growth patterns and organic movement, using florals as design elements rather than filler. The overall aesthetic leans clean, elevated, and architectural, with an emphasis on strong silhouettes, layered texture, and statement-scale impact that photographs beautifully in both photography and in-person settings.
While every collection has its own colour story and personality, the overall approach remains consistent: structured design, curated restraint, and a visually immersive atmosphere.
Are the flowers real?
No. Our florals are luxury-quality artificial blooms designed to look natural, elegant, and timeless without wilting, weather stress, or last-minute surprises.
Do the flowers look and feel real?
Yes! We hand select every flower stem to be as true-to-life as it gets. When available, we prefer to use real-touch florals in our arrangements for the most lifelike presentation and feel.
are the flowers water-resistant?
No, our faux florals are not water-resistant. Exposing silk flowers to water may cause the colors to bleed or cause water damage.
are the flowers heat/fire resistant?
No, our forever florals are not heat or fire-resistant. Exposing our forever florals to heat or flame could result in damage.
Custom Wedding Florals
Do you offer custom wedding florals?
Yes. In addition to our signature rental collections, we offer custom wedding floral design services for couples looking for a more personalized floral experience. Custom florals allow for greater flexibility in colour palette, flower selection, quantities, and overall design. Because each custom wedding is designed specifically for the couple, a consultation and custom design fee may apply before a proposal is prepared. If you're interested in custom florals, we'd love to learn more about your wedding vision and create a design tailored to your celebration.
Is there a custom order minimum?
Yes. Our custom order minimum is $1500 or as packages indicate for customizable collections.
Can I create a custom collection based on my pinterest board?
Yes! Send us an enquiry here.
policies
What is your shipping policy
View our shipping policy here
What if there is a problem with my order?
Items Damaged in Transit
We take great care in packaging every order to help ensure it arrives safely. However, damage can occasionally occur during transit.
If your order arrives damaged, please contact us within 48 hours of delivery at loveandlilacsboutique@gmail.com and include photos of the damaged item(s), the packaging, and a brief description of the issue.
Upon review, we may, at our discretion, offer a replacement, repair, store credit, or refund depending on the circumstances and product availability.
If you have any questions or concerns regarding your order, please don't hesitate to contact us. We're committed to providing a positive experience and will do our best to resolve any issues promptly.
What are your rental terms & conditions?
See our rental terms & conditions here.
What is your refund & cancellation policy?
See our refund & cancellation policy here.
What is your shipping & delivery policy?
See our shipping & delivery policy here.