Select the rentals you'd like for your wedding from our website. Fill out the required information boxes on the product page of your selection, and add the item(s) to the cart. Check out using your preferred payment method. We will contact you within 5-7 business days of your order via email to confirm all the details of your rental. Please ensure that you CHECK YOUR SPAM FOLDER just in case you miss our email! If we cannot contact you via email within 10 business days we will attempt to phone you using the phone number related to your purchase.

If we are unable to contact you for final details regarding your rental, we reserve the right to cancel your rental and retain any fees applied to the purchase in the case that we are unable to contact you within 30 days of purchase.

Yes, during the checkout process you will select whether you'd like to pay in full or pay a 50% deposit on the product, with the final amount to be charged to your method of payment 90 days prior to your selected date.

No, there is no minimum rental order amount. You may rent one item or multiple items for your special day. Contact us for more information.

No, we do not currently create custom arrangements for rent though we are able to create custom arrangements for purchase. Send us an enquiry

No, the rental items cannot be altered.

The standard delivery fee on our website includes delivery to you and return shipping back to us within Canada in the provinces of BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, PEI and Newfoundland. Shipping to territories or remote locations may require additional shipping fees. When we send your items to you we will include a return label for you to attach to the box in order to return your items.

If you would like to rent additional items at a later date, simply add the items to your cart, select your date and check out as usual.

We are not able to meet for viewing of our products as storage does not allow for adequate setup or viewing. We strive to make available photos as clear and concise as possible.

By placing a rental order on the loveandlilacsboutique.ca website, you agree to the terms and conditions as stated on the rental terms and conditions page. By making a rental purchase on loveandlilacsboutique.ca you agree to all terms and conditions as a legal and binding contract. Please be sure to read the terms and conditions before placing your order. If you have any questions or concerns, please do not hesitate to email us at hello@loveandlilacsboutique.ca or contact us here.

Each rental product has its own calendar availability as stated in the calendar on the product page. If the date is greyed out and cannot be selected then that means that the item is not available on that date. If you are able to select the date and add the item to cart then it is available on that date. We recommend booking the rental item as early as possible to ensure availability on your wedding date. We can do up to 5 weddings per day and there can be multiple different florals rented out by different couples in different locations per day. If you'd like to double-check availability, you can email us directly at hello@loveandlilacsboutique.ca prior to booking.

Love & Lilacs Boutique requires a 90 days notice for all items in order to issue a refund of deposit. Orders that are cancelled less than 90 days before the rental date will not be refunded the 50% deposit. Cancellations must be submitted via email to loveandlilacsboutique@gmail.ca.

We understand that rentals have a certain lifespan and there is general wear and tear, but this timeline is many years. We have never had a problem that the product was irreversibly damaged, and don't suspect for it to happen in the future. But we understand accidents may happen, and it is important to understand that by renting from us, we are trusting you to take care of the product until it is time to return it. You are taking on the responsibility of the product during the time that you are renting them. Just like with any other item you are renting that day, these florals are premium, high quality flowers that are quite expensive to replace. Any damages caused to the item while in your care will be charged to your credit card at replacement value.

Your delivery date isn't finalized at checkout and will be confirmed with you via email, text or phone call prior to your wedding date via the contact information you have included in the checkout process.

The standard delivery fee on our website includes delivery and return shipping within Canada in the provinces of BC, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, PEI and Newfoundland. Shipping to territories or remote locations may require additional shipping fees.