Select the rentals you'd like for your wedding from the rentals section of our website. Fill out the required information boxes on the product page of your selection, and add the item(s) to the cart. We will contact you within 5 business days of your order via email to confirm all the details of your rental and arrange a floral consultation for any custom rentals. Please ensure that you CHECK YOUR SPAM FOLDER just in case you miss our email! If we cannot contact you via email within 10 business days we will attempt to phone you using the phone number related to your purchase. We will then deliver and set-up your flowers on your wedding date, and take them back in the evening as per our Rental Terms.

If we are unable to contact you for final details regarding your rental, we reserve the right to cancel your rental and retain any fees applied to the purchase in the case that we are unable to contact you within 15 business days of purchase.

No, we do not rent bridal party florals. We offer custom bridal party florals for purchase only but due to the high breakdown rate of personal floral items we are unable to rent these products. To purchase custom bridal party florals, please send us an enquiry.

We would love to know what you are looking for and we may be able to provide it for you as a rental. We are in the process of adding more rentals all the time as our business grows. Please email us the details along with a photo of the item you wish to rent and we can let you know if this is possible. You can contact us via email at hello@loveandlilacsboutique.ca.

Yes, $1500 CAD (exclusive of taxes) is our current minimum order for rentals. This can easily be achieved by ordering an arch along with aisle pieces. If you intend on purchasing your bridal party florals from us, this can count towards the minimum purchase amount. Contact us for more information.

Yes, we are able to create custom arrangements for rent, provided we have the required flowers and/or vases as part of our existing stock. Highly customized pieces may need to be purchased initially and then may be re-purchased from you by Love & Lilacs Boutique at the discretion of Love & Lilacs Boutique. Send us an enquiry or book a consultation with us for more information.

We can add additional florals to existing pre-made floral rental items but we cannot take florals away that are already part of the arrangement. The addition of more florals will require additional fees on top of the original rental item fee. Please send us an enquiry or book a floral design consultation with us for more information.

Moving items from ceremony to reception is available on a case-by-case basis as some of our rental items are large, easily damaged, and difficult to move such as arches, backdrops, and pillars. For these larger rental items, only our movers and crew members are able to move them from ceremony to reception. This is due to insurance and should moving these items be attempted without our staff, you will be charged the moving fee as well as a repair fee for any damages incurred to the item.

You can add the moving fee to your rental by selecting the add-on option when you add the rental item to your cart. For smaller arrangements or plinths/stands, your wedding planner and/or coordinator can move them, provided they have this service available to you and they have insurance to cover liability should there be any damages. Be sure to discuss this with your wedding planner prior to your wedding booking and include your wedding planner's information when adding to cart. Please note that any damages resulting from you, your party/guests, or planner moving the rental items will incur a repair fee.

Please note, if the ceremony and reception are located at different addresses OR if a vehicle is required to transport the rental items then ONLY our team can transport the florals and this is on a case-by-case basis. Please contact us with details for more information and a quote.

The rental price you are paying includes setup and takedown at one location, one time (ie. one setup, one takedown). Some items are large and complicated to set up and as such, these moves require an additional fee for additional setups/takedowns.

Smaller arrangements can be moved by an insured wedding planner/coordinator ONLY IF ceremony and reception are held at the same address and no vehicle is needed to transport the florals. If your planner/coordinator will be moving the smaller rental items then it is a requirement that they have insurance to cover liability should there be any damages to the rental items.

Please note that NONE OF OUR RENTALS CAN BE MOVED TO A DIFFERENT ADDRESS by anyone other than the movers provided by Love & Lilacs Boutique. Should you require the rental items to be moved to a secondary location, please contact us for a quote.

 If you need to remove any items after your rental order has been placed you may do so provided the new order total is maintained at 85% of the original order total. This does not include customized items as custom items need to be ordered and built long before your wedding date. All item order removals must be communicated to us in writing at least 60 days prior to your wedding date.

If you need to add any items or exchange rental items for a different item, this is dependent on availability of the new items you wish to add and the amount of time available to acquire/create the items prior to your wedding day. This is on a case-by-case basis, but typically we require that any additions be communicated to us in writing at least 60 days prior to your wedding date.

Send us an email at hello@loveandlilacsboutique.ca if you require changes to your order.

If your event will be held outdoors, we require a detailed rain plan from you or your wedding coordinator/planner. This rain plan must contain all possible scenarios should weather not cooperate on your wedding day.

If an arch is to be installed outdoors, we require that your rain plan contains plans for the items to be removed from the outdoors and moved/installed indoors. This may require a standby/moving fee should the product need to be taken down and moved/set up again. Our products cannot be exposed to rain, as they are not waterproof and damage can be incurred to the rental item. Damage has been prevented for all the other weddings we have done and we expect the same for your wedding.

Details for this process can be found on our rental terms & conditions page.

9pm is typically when the tables are cleared of plates and food, the photographer & co-ordinators have left, and the dancing starts, so we swiftly arrive to retrieve all of the rentals while everyone is on the dance floor! However, we do understand you may like a later time to ensure most guests have left and to not interrupt the flow.

11PM charge of + $100

12AM (midnight) charge of +$200

1AM (or before 6am the next day) charge of +$350 (only available upon request 30 days prior to your event)

Please note that pick-ups after 6am the day after your event will incur a 2nd full day rental fee.

Next day pick-ups after 12am are on a case-by-case basis, depending on how far the venue is from T7E 1K5 and dependent on the other wedding teardowns booked that day and the following day. Please email us at hello@loveandlilacsboutique.ca for more information and a quote.

We are not able to meet for viewing of our products as storage does not allow for adequate setup or viewing. We strive to make available photos as clear and concise as possible. More photos can be seen on our instagram.

By placing a rental order on the loveandlilacsboutique.ca website, you agree to the terms and conditions as stated on the rental terms and conditions page. By making a rental purchase on loveandlilacsboutique.ca you agree to all terms and conditions as a legal and binding contract. Please be sure to read the terms and conditions before placing your order. If you have any questions or concerns, please do not hesitate to email us at hello@loveandlilacsboutique.ca or contact us here.

Upon checkout, you have the option to pay 50% now and 50% 90 days later, or you can pay the entire rental fee upfront. These options are available on each product page as you add the product to your cart. If you require a customized payment plan, please email us at hello@loveandlilacsboutique.ca to discuss. Please note that all payments must be made online through our website and should you require a customized payment plan we will create a custom listing for you on our website.

Unfortunately, we cannot hold your date for any specific item without your rental purchase of the item through our website. All rental orders are placed through the website on a first-come first-served basis and we cannot hold dates for this reason. You have reserved your rental for your specific item once you have placed your order online, a payment deposit of at least 50% has been made, and the order has been reviewed and confirmed by Love and Lilacs Boutique.

Please note that whatever you order, those are the only items that are reserved for you that day so please ensure that you check out with all the items you intend to rent in order to ensure product availability on your wedding date.

Each rental product has its own calendar availability as stated in the calendar on the product page. If the date is greyed out and cannot be selected then that means that the item is not available on that date. If you are able to select the date and add the item to cart then it is available on that date. We recommend booking the rental item as early as possible to ensure availability on your wedding date. We can do up to 5 weddings per day and there can be multiple different florals rented out by different couples in different locations per day. If you'd like to double-check availability, you can email us directly at hello@loveandlilacsboutique.ca prior to booking.

You can find our cancellation policy on our rental terms and conditions page. In summary, we require a 90 day cancellation notice, in which everything will be refunded except the initial retainer fee (which is 50% of the subtotal). Cancellations within 90 days of your event cannot be refunded. If you have questions, please email us at hello@loveandlilacsboutique.ca

We understand that rentals have a certain lifespan and there is general wear and tear, but this timeline is many years. We have never had a problem that the product was irreversibly damaged, and don't suspect for it to happen in the future. But we understand accidents may happen, and it is important to understand that by renting from us, we are trusting you to take care of the product until it is time for us to pick up. You are taking on the responsibility of the product during the time that you are renting them. Just like with any other item you are renting that day, these florals are premium, high quality flowers that are quite expensive to replace. Please review detailed scenarios on our rental terms and conditions page.

Your delivery time isn't finalized at checkout and will be confirmed with you prior to your wedding date. The delivery time will be dependent on whether the florals are to be set up indoors or outdoors, the location and opening/setup time of your venue, our delivery schedule on the day of, as well as your own wedding day schedule. Many couples book our rentals over a year in advance, in which case a timeline may not yet be set which is not an issue. As such, please select the time that your venue allows vendors to begin setup, and upon connecting with you to confirm your rental we will go from there and confirm final details prior to your wedding date.

The standard delivery fee on our website includes delivery/setup/teardown within 200km of our warehouse in Edson, Alberta, Canada (T7E 1K5). Delivery costs for orders outside of 200km of our location are an additional $1.50 for every additional km beyond 200km.