Terms of Service

1. Acceptance of Terms

By reserving products or services with Love & Lilacs Boutique, the client agrees to these Terms of Service in full. These Terms of Service apply to all bookings, consultations, rentals, custom floral orders, deliveries, installations, styling services, pickups, and related services provided by Love & Lilacs Boutique.

By submitting a booking request, paying a retainer, completing checkout, approving an invoice, signing a proposal, signing a booking agreement, or otherwise engaging the services of Love & Lilacs Boutique, the client acknowledges that they have read, understood, and agree to be bound by these Terms of Service.

2. Rental Inventory & Ownership

Unless otherwise stated in writing, all floral arrangements, bouquets, centrepieces, arches, meadows, floral clouds, structures, vessels, stands, candles, décor items, and styling elements supplied by Love & Lilacs Boutique are rental items only.

All rental inventory remains the sole property of Love & Lilacs Boutique at all times.

Rental inventory may not be altered, dismantled, relocated, modified, transferred, sold, retained, copied, reproduced, or otherwise used beyond its intended purpose without prior written consent.

The client shall not permit any third party to remove, transport, alter, dismantle, or otherwise interfere with rental inventory.

3. Booking & Payment

Reservation Retainer

A non-refundable retainer is required to reserve an event date and inventory.

For rental collection bookings, a non-refundable retainer equal to thirty percent (30%) of the total booking value is required.

For custom floral orders, a non-refundable retainer equal to fifty percent (50%) of the total booking value is required.

Dates are not reserved until the required retainer has been received.

Remaining Balance

The remaining balance must be paid in full no later than thirty (30) days after the booking date specified on the client's invoice or booking agreement.

Bookings made within thirty (30) days of the event date require payment in full at the time of booking.

Failure to complete payment by the required deadline may result in cancellation of services, release of reserved inventory, and forfeiture of amounts already paid.

Payment Processing Fees

Any refund issued under these Terms of Service shall exclude non-refundable payment processing fees charged by third-party payment providers.

Authorization for Additional Charges

The client authorizes Love & Lilacs Boutique to invoice and collect any unpaid balances, approved additions, damage charges, replacement costs, collection costs, late fees, or other amounts owing under these Terms of Service.

4. Cancellations & Rescheduling

Client Cancellations

All retainers are non-refundable.

For cancellations occurring more than ninety (90) days before the event date, any payments made beyond the non-refundable retainer may be refunded at the sole discretion of Love & Lilacs Boutique, less administrative expenses, custom work completed, incurred costs, processing fees, and other non-recoverable expenses.

Payments made within ninety (90) days of the event date are non-refundable due to inventory reservation, labour allocation, scheduling commitments, and lost booking opportunities.

Date Changes

Requests to transfer a booking to a different event date are subject to availability and cannot be guaranteed.

Company Inability to Perform

If Love & Lilacs Boutique is unable to perform services due to circumstances solely within its reasonable control, the client's sole remedy shall be a refund of amounts paid for the affected services.

5. Design Flexibility & Product Variations

The client acknowledges that floral styling is artistic in nature.

Love & Lilacs Boutique will make reasonable efforts to maintain the agreed design style, colour palette, scale, and overall aesthetic. However, minor substitutions, material variations, structural modifications, and design adjustments may occur due to inventory availability, product sourcing, transportation requirements, installation conditions, venue restrictions, weather conditions, or other operational considerations.

For custom floral designs, inspiration photographs, mood boards, mockups, and reference images are intended to communicate style and design direction only and are not guarantees of exact replication.

6. Venue & Site Responsibilities

The client is solely responsible for:

  • Obtaining venue approval for all rental items and installations
  • Confirming venue policies and restrictions
  • Ensuring adequate setup and teardown access
  • Verifying dimensions, clearances, and transportation access
  • Providing sufficient installation time
  • Arranging weather contingency plans for outdoor events

Love & Lilacs Boutique is not responsible for venue restrictions, denied access, inadequate setup conditions, site limitations, weather-related restrictions, or modifications required by venue staff.

No refunds, credits, or reductions shall be provided for circumstances arising from venue limitations, undisclosed restrictions, weather conditions, or unsuitable event conditions.

7. Delivery, Installation & Pickup

Delivery, installation, styling, teardown, and pickup services will be performed during service windows agreed upon in advance.

The client shall ensure all rental inventory is accessible and available for pickup at the agreed time.

Additional labour charges may apply when pickup is delayed due to venue restrictions, guest interference, inaccessible inventory, extended events, or other client-related circumstances.

Late Pickup Fees

Scheduled pickup concludes at 10:00 PM unless otherwise agreed in writing.

Delays beyond the scheduled pickup time will incur a fee of $300 plus $100 per additional hour or portion thereof.

Additional labour, travel, accommodation, staffing, venue-access, or related expenses may also apply where necessary.

8. Care of Rental Inventory

From the time rental inventory is delivered until final pickup, the client assumes full responsibility for the care, condition, and security of all rental inventory.

The client is responsible for damage, theft, loss, misuse, or destruction caused by guests, venue staff, wedding planners, photographers, videographers, caterers, DJs, children, family members, or any third party present at the event.

Rental inventory must be protected from:

  • Theft
  • Loss
  • Excessive handling
  • Water damage
  • Smoke exposure
  • Open flame damage
  • Improper storage
  • Outdoor exposure beyond intended use
  • Guest misuse
  • Transportation by unauthorized individuals

Only authorized representatives of Love & Lilacs Boutique may install, dismantle, relocate, transport, or modify rental inventory unless written authorization has been provided.

9. Inspection, Damage, Loss, Non-Return & Replacement

All rental inventory is deemed accepted in good condition upon delivery, installation, or client pickup unless concerns are reported immediately.

The client accepts full financial responsibility for any loss, theft, breakage, staining, structural damage, excessive wear, misuse, alteration, destruction, or non-return of rental inventory.

The client acknowledges that rental pricing reflects temporary use of inventory and does not represent the replacement value of the inventory.

In the event of damage, loss, theft, destruction, or non-return, replacement costs shall be determined solely by Love & Lilacs Boutique based on current market pricing and may include:

  • Full replacement cost of inventory
  • Material costs
  • Freight and shipping charges
  • Duties, taxes, and import fees
  • Labour required for reconstruction or replacement
  • Rush sourcing expenses
  • Administrative costs
  • Cleaning and restoration costs
  • Storage and handling costs
  • Reasonable loss of rental income while inventory is unavailable

For custom-built floral installations, arches, meadows, floral clouds, centrepieces, bouquets, collections, and other proprietary designs, replacement value shall be based on the cost required to recreate the item at current market rates, including labour and materials, and shall not be limited to the rental fee paid by the client.

Love & Lilacs Boutique reserves the sole right to determine whether inventory can be repaired, restored, partially replaced, or must be fully replaced.

Failure to Return Inventory

Any rental inventory not returned or made available for pickup as agreed shall be considered overdue.

If rental inventory remains unreturned seven (7) calendar days after the scheduled return or pickup date, Love & Lilacs Boutique may deem the inventory permanently lost and charge the client for the full replacement value of the affected inventory together with any shipping, labour, sourcing, administrative, collection, legal, recovery, or related costs.

Love & Lilacs Boutique reserves the right to pursue all available legal remedies to recover unreturned inventory and associated costs.

Invoices for damages, repairs, replacement costs, loss charges, or non-returned inventory are due immediately upon receipt.

10. Chargebacks & Payment Disputes

The client agrees not to initiate a chargeback, payment dispute, or payment reversal for charges that are validly owed under these Terms of Service.

In the event a chargeback, payment dispute, or payment reversal is initiated, the client remains responsible for all amounts owed under these Terms of Service, including unpaid balances, retainers, damage charges, replacement costs, collection costs, administrative expenses, and any fees incurred by Love & Lilacs Boutique in responding to the dispute where permitted by law.

Love & Lilacs Boutique reserves the right to provide booking records, invoices, payment records, correspondence, photographs, signed agreements, checkout records, delivery documentation, pickup documentation, and other relevant evidence to financial institutions, payment processors, collection agencies, legal representatives, or courts for the purpose of defending disputed charges and recovering amounts owed.

11. Intellectual Property

All design concepts, floral recipes, proposals, styling plans, mockups, photographs, website content, educational materials, and proprietary design methods remain the intellectual property of Love & Lilacs Boutique.

No design, arrangement, styling concept, photograph, installation, or proprietary method may be commercially reproduced, replicated, marketed, or represented as the work of another party without prior written permission.

12. Force Majeure

Love & Lilacs Boutique shall not be liable for delays, modifications, cancellations, or inability to perform services due to circumstances beyond reasonable control, including but not limited to severe weather, wildfire, flooding, road closures, transportation interruptions, labour shortages, government actions, venue closures, utility failures, pandemics, acts of God, or other force majeure events.

Where reasonably possible, efforts will be made to minimize disruption and provide alternative arrangements.

13. Limitation of Liability

Love & Lilacs Boutique shall not be liable for:

  • Weather conditions
  • Venue restrictions
  • Third-party vendor actions
  • Delayed venue access
  • Acts of guests
  • Transportation interruptions
  • Power outages
  • Force majeure events
  • Indirect, incidental, consequential, emotional, special, or exemplary damages

The maximum liability of Love & Lilacs Boutique for any claim arising from a booking shall not exceed the total amount paid by the client for the affected services.

14. Photography & Marketing

Love & Lilacs Boutique reserves the right to photograph rental inventory, installations, event styling, and completed designs before, during, or after an event for portfolio, website, social media, advertising, educational, and promotional purposes unless otherwise agreed in writing before the event date.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable laws of Canada.

Any dispute arising from these Terms of Service shall be subject to the exclusive jurisdiction of the courts of Alberta.